Whether you need to fill up fast, grab a meal on the go, or want to reward a family member, friend, or colleague, AmpolCash is the pre-paid gift card that makes it easy.
Available in $25, $50, $100, $250, $500 denominations, find AmpolCash at your nearest Ampol location today.

AmpolCash physical gift cards are accepted at all Ampol locations across Australia. That’s over 1,900 locations nation-wide.

AmpolCash digital can be redeemed at participating locations. To find a participating location, go to the Ampol Site locator and set the filter to ‘AmpolCash Digital Accepted’

Ampol sources crude oil and refined products from the global market and owns a refinery in Lytton, Queensland.

Ampol is an independent Australian company and is listed on the Australian Stock Exchange.

AdBlue is a registered trademark for Diesel Exhaust Fluid (DEF). The trademark is owned by the German Association of the Automotive Industry, commonly known in German as Verband der Automobilindustrie (VDA) and they stipulate some additional requirements for licensees related to the storage and distribution of AdBlue.

Yes, Ampol AdBlue 10L containers are fully recyclable.

All AdBlue is manufactured the ISO 22241 international standard and the finished product must comply with tight specifications listed under this standard. On a fundamental level, there should not be a difference between AdBlue manufactured under different VDA licencees.

AdBlue must only be poured into the AdBlue/DEF fill port. It must never be mixed with fuel or be dispensed into the fuel filler. AdBlue is water based and will damage the engine if it is mixed with fuel. If misfuelling does occur, switch off the engine immediately and contact your road assistance provider to arrange for the vehicle to be towed to a service centre.

The AdBlue fill port is a smaller diameter than the diesel fill port to prevent the diesel nozzle from entering the AdBlue filler.

AdBlue is partially alkaline and can damage paintwork if it’s left on the surface. If AdBlue is spilled on the vehicle paintwork, simply wash it off with water and dry the area. 

AdBlue is highly corrosive to aluminium, brass and bare steel and these surfaces should be washed down with water immediately to prevent surface corrosion.

AdBlue is an aqueous solution of urea and demineralised water and the product can freeze if stored below -11.5oC. Vehicles with SCR systems are fitted with tank heaters to ensure the AdBlue flows into the system as required upon startup.

AdBlue is best stored in a sealed container at room temperature. Under these conditions, AdBlue will last for 12 months.

Vehicles that require AdBlue will have a dedicated fill point that is clearly marked as DEF or AdBlue. Passenger vehicles can easily be filled using our handy 10L top up packs. These feature an extended nozzle secured in the top of the pack that is attached to the pack once the cap is unscrewed. The product can then be poured into the AdBlue fill point. Most passenger vehicles will have an AdBlue tank capacity between 12-20 litres.

A fine mist of AdBlue is injected into the exhaust stream where it heats up and splits into Ammonia and Carbon Dioxide. The nitrogen oxide gases in the exhaust react with the ammonia and the catalyst and they are converted into nitrogen gases and water vapour and released into the atmosphere via the tailpipe.

AdBlue is a mixture of 32.5% automotive grade urea and 67.5% demineralised water. Each batch is mixed in a large vessel under controlled conditions and tested for to ensure it meets the specification requirements prior to transfer for bulk storage or for packing into drums, IBCs or small containers.

Typically, a diesel vehicle will consume AdBlue at a rate between 3-6% of diesel use. A 15L AdBlue tank will therefore hold sufficient AdBlue for 250-500 litres of diesel. Depending on the fuel efficiency of the vehicle and the driving behaviour, this could be sufficient for 8,000-10,000km.

Vehicles fitted with Selective Catalytic Reduction (SCR) systems will have a low AdBlue warning light on the dashboard. The AdBlue tank should be refilled before it is fully empty to prevent the vehicle entering into a limp home, low power mode.

AdBlue levels will also usually be checked and topped up as part of the regular vehicle maintenance process. Please consult your vehicle owner’s manual for more specific information on the AdBlue tank capacity and the level at which the warning light will indicate.

To support the growing demand for AdBlue, Ampol has 10L top up packs available at over 330 retail sites nationally. Ampol also has AdBlue at the pump at over 150 truck access sites nationally and we can deliver AdBlue in 210L drums, 1000L IBCs and in bulk to our business customers wherever they are in Australia.

AdBlue is an aqueous solution of urea and water. If the solution is not stored correctly the water can evaporate, leading to crystallisation. Crystallisation in AdBlue can lead to damage of the SCR system. AdBlue should only be decanted from sealed containers or dedicated AdBlue pumps. If using AdBlue from packs, the whole amount should be decanted and not stored. If AdBlue remains in the container, it should be stored at room temperature and the container should be sealed to prevent the evaporation of the water.

Amplify Premium fuels are the only fuels in Australia using our unique, next-generation additive package. We believe they are the best Premium fuels we’ve ever created in terms of quality, performance and the range of benefits they offer.

The cleaning agent in Ampol Amplify Premium Fuels coats metal surfaces inside your engine to prevent the build of power robbing deposits. When your engine is new, the cleaning agent can lay the protective coating without having to remove any existing deposits. The corrosion inhibitor will also protect the new engine surfaces against premature wear from the formation of abrasive rust particles.

Over time, combustion of the fuel and the presence of micro-impurities can lead to deposits forming on the outside surfaces of the injector at the nozzle and within the injector moving parts. These deposits can restrict the flow of fuel as it exits the nozzle tip and also lead to binding of the internal injector components. Amplify Premium Fuels help to remove these internal and external deposits to improve the flow of fuel and allow the engine to recover its lost power.

Many new vehicles can take advantage of the Ampol Amplify premium petrol. Their higher octane and superior additive technology will result in better fuel efficiency and improvement in power and torque. Furthermore, the advanced cleaning agent in Amplify Premium petrol will attack power robbing deposits that form on the inner and outer injector surfaces to help restore power and improve overall performance.

The numbers relate to the octane rating of the petrol. Both 95 and 98 are high octane.

Many newer or turbocharged engines require high octane fuel to perform as intended.

Combustion Catalysts work to improve the efficiency of the combustion process by acting as a catalyst.  They can include organometallic compounds, such as ferrocene.

These compounds decompose in the combustion chamber in the early stages of the combustion process to form a metal oxide (such as iron oxide).  This metal oxide then acts as a catalyst in the oxidation of unburnt fuel particles in the later stages of combustion. 

However, over time their use can be detrimental to the engine and its performance due to their tendency to form deposits on fuel injectors. The main issue with combustion catalysts is that they contain metallic components that form ash (residue) when burnt.  This ash can deposit on fuel injectors and build-up on diesel particulate filters.  The build-up of ash deposits on fuel injectors can impact combustion efficiency by adversely impacting the fuel spray pattern and thus fuel/air mixing within the combustion chamber.  This can result in lower power output for the given amount of fuel burnt, increased fuel consumption, and potential higher emissions of unburnt hydrocarbons.  For this reason, their use is generally not recommended and is the reason why Amplify Premium Diesel does not contain a combustion catalyst.

Most vehicle manufacturers provide guidance about the recommended fuel for your vehicle. Minimum requirements of the recommended fuel will take into account the broad availability of fuel grades across the country. Ampol Amplify premium fuels contain a multi-function additive that is designed to clean and protect the fuel system of your vehicle as you drive. Our premium petrol grades also have higher RON (Research Octane Number) than regular unleaded petrol and provide additional combustion efficiency benefits in modern engines.

Amplify Premium Diesel was developed for on-road applications. Amplify Diesel HD performance diesel was developed for heavy duty, high load applications such as mining, construction and power generation equipment. The formulation has been optimised to clean up and keep clean the fuel system under the demanding conditions presented in these working environments.

Although the fuels are interchangeable between machinery and engines the availability of the fuels does differ. Amplify Diesel HD is only available in bulk for delivery direct into on-site tanks whereas Amplify Premium Diesel is available at over 1,400 retail sites nationally and via bulk delivery.

Most major fuel companies use proprietary additive technology developed overseas in their premium fuels. Ampol Amplify Premium Fuels have a unique formulation developed specifically for Ampol Australia based on our experience with local performance requirements. Proudly Australian owned, Ampol Australia does not simply bring to market overseas formulations in the hope they will work locally; our fuel formulations are tested under tough Australian conditions.

There are 4 key benefits that separate Amplify Premium fuels from regular, unadditised fuels. They contain our unique, multi function additives that help your engine work at its peak.

All Amplify Premium fuels

CLEANING AGENT
Our unique cleaning agent helps detox engines by removing fuel injector deposits as you drive. This can help restore engine performance.

RUST INHIBITOR
Over time abrasive rust particles can build up and cause engine parts to wear. Our rust inhibitor prevents the formation of rust, helping to keep engines healthier for longer.

Amplify Premium 95 and 98

FRICTION REDUCER
Metal parts in an engine can rub together while the engine is running.
Our friction reducing additive keeps parts moving freely and protects against engine wear.

Amplify Premium Diesel

FOAM INHIBITOR
Regular diesel can foam as drivers fill up. This can be messy and may take longer to fill.
Our new anti-foaming agent helps overcome both of these issues for a cleaner and faster fill that forms no stable foam.

Most modern petrol and diesel engines employ high pressure direct fuel injection systems for optimum control of the fuel flow. This type of system places the injector inside the combustion chamber where it is directly exposed to the temperature and pressure of combustion. Deposits form when small amounts of fuel remain on the injector tip surface after the engine is stopped. The residual heat in the injector effectively cooks the fuel leading to a carbon-based deposit forming on the injector surface.

A second source of deposits originates from micro-contaminants in the fuel itself. The modern supply chain of fuel is complex and involves refining, sea freight, pipelines, tanker trucks and retail dispensing. Micro-contaminants form due the additives that may be introduced during the refining process, salt contamination during shipping and insufficient filtration in the vehicle itself. 

Both of these sources of deposits can lead to blocked nozzles in the injector tip and binding of the internal injector mechanism which can affect the flow of fuel into the combustion chamber. At best, the fuel flow may be restricted and potential uneven spray pattern which leads to a loss of power. At worst, the injector may work intermittently or will severely restrict the flow of fuel which can lead to a significant loss of power.

Everyone. No matter what the age or condition of the engine, the cleaning effect of our additives can help to output more power, achieve better acceleration and smoother running.

High octane Amplify Premium 95 and 98 are suitable for all vehicles designed to run on unleaded petrol.

Ampol Amplify Premium fuels have been developed and tested to suit tough Australian conditions. We continually improve our extensive range of fuels to ensure we keep pace with engine technology developments. In 2020, we are launching Ampol Amplify Premium Petrol - our most advanced technology with better cleaning performance in direct injection gasoline engines – and Amplify Premium Diesel fuel with the latest deposit control additive technology with proven performance thru industry standards and local trials. 

The Worldwide Fuel Charter (WWFC) for Gasoline and Diesel Fuel, provides guidelines on how fuel quality can significantly affect engine and vehicle operation, durability and emissions performance. Its sixth edition published in 2019, states that the conformity of modern engines with their specified performance in terms of power, fuel consumption and emissions over time will depend largely on the cleanliness of their injectors.

Yes, you can now collect Everyday Rewards points every time you fill up with FuelPay via the Ampol App.

FuelPay cannot be used in conjunction with any other discount. The Hyundai discount is only available through the Hyundai Auto Link app which needs to be presented in store at participating sites.

FuelPay is currently only available to purchase fuel. However, you can continue to use your Motorpass card in store.

FuelPay cannot be used in conjunction with any other discount. The NRMA discount is only available through the NRMA app which needs to be presented in store at participating sites.

FuelPay cannot be used in conjunction with any other discount. The Toyota discount is only available through the myToyota app which needs to be presented in store at participating sites.

FuelPay cannot be used in conjunction with any other discount. The Uber discount is only available to Uber drivers through the Uber app which needs to be presented in store at participating sites.

Currently only MasterCard and Visa cards and Appl Pay can be linked to FuelPay®.

No, fuel prices are not available on the Ampol app. The price of fuel is displayed at every pump when you visit our service stations.

No, this is complimentary to your physical card. If there are any issues that do arise, it means that you can still pay for your fuel using your card.

You can use your phone on the forecourt, except while refuelling. Once you have replaced the pump nozzle, you are welcome to open the Ampol app on your phone. Please make sure to be careful and watch out for other customers and drivers when using your phone and watch.

FuelPay can only be activated by the Account Holder through myAmpol > Fuel Cards portal. If you are the account holder and would like to activate FuelPay on your card/s:

1. Log in to myAmpol
2. Go to the Fuel Cards portal
3. Click through to Card Management>Maintain Card
4. Search for the card number you wish to activate FuelPay on
5. Under “Additional Products and Services”, select ‘Yes’ for FuelPay.
6. Submit your changes. This should take 15 minutes to be implemented.

Download the Ampol app and use the FuelPay® feature to save 6c off per litre* on fuel on your first 3 fuel purchases. If a discount is applicable it will be calculated and displayed on the payment screen once you have entered the pump number. 

Please note, AmpolCard and StarCard# customers are not eligible for the 6c off per litre discount through the Ampol app.

You can delete the Ampol app on your phone at any time but if you would no longer like to use your account and would like to permanently delete it, please email customerappsupport@ampol.com.au. 

You should receive an email to the email address you used for your FuelPay account confirming whether the payment was successful or unsuccessful. If successful, you can go on your way. If it was unsuccessful, please pay in-store.

FuelPay® is currently available at more than 600 sites across Australia.

You can use the Store Locator within the app to identify participating sites in your area. Simply tap on store locator and filter FuelPay® under services.

When you arrive at one of our service stations, the Ampol app will also be able to use your phone’s GPS and location services to let you know if FuelPay® is available and ready to use. If you are not at a FuelPay® enabled site please pay in-store. To find a store near you go to https://www.ampol.com.au/service-stations/find-a-service-station

1. When using the Ampol app, go to the Profile tab.
2. Once here, tap Everyday Rewards and select the ‘Add Everyday Rewards’ link.
3. You will then be taken to the Everyday Rewards registration page to register. If you already have an Everyday Rewards account, then sign in to link your profile.

Once linked, you can start collecting points every time you fill up using FuelPay on the Ampol app. Terms and Conditions apply: https://www.woolworthsrewards.com.au/terms.html.

When using the Ampol app, go to the Profile tab. Once here, tap Everyday Rewards and select the ‘Add Everyday Rewards’ link. You will then be taken to the Everyday Rewards registration page to register. If you already have an Everyday Rewards account, then sign in to link your profile. Once linked, you can start collecting points every time you fill up using FuelPay on the Ampol app. Terms and Conditions apply: https://www.woolworthsrewards.com.au/terms.html.

We’ll send you a verification code by email. Enter this code into your app registration screen and your account verification is complete.

Once you’ve registered, you’ll be asked to verify your mobile number. We’ll send you a confirmation code via text. Enter this into the confirmation screen and your mobile verification is complete. This is to help us confirm your identity.

If you haven’t received an authorisation code please check that you’ve entered the correct mobile number and that you have phone signal.

You can tap the back button on the top left of the app screen and enter your mobile number again. Give it a few minutes, you should get a second code. If that still doesn’t work, please contact Ampol Customer Service.

Your receipt will be emailed to you at the time of transaction in the form of a tax invoice. This will be sent to the email address you registered for FuelPay with. The receipts can’t currently be stored in the Ampol app.

There is no minimum dollar spend, however FuelPay® will only work when buying more than 2L of your preferred fuel.

The app will clear the transaction from the system in store if payment via FuelPay is successful.

Before you can use a new AmpolCard or StarCard# with FuelPay, you will have to use the physical card in store to ensure you have entered a PIN for the card. Once this has happened, you will be able to use your card with FuelPay.

Yes, FuelPay® is available for all customers who would like to pay using MasterCard or Visa card, including pre-paid MasterCard and Visa cards.

Yes, any negotiated discounts will still apply when using FuelPay.

First, make sure you check your spam or junk folder. Then, re-register and ensure all your details are correct.

Unfortunately, we can’t activate your account until we verify your email.

First, check you have the most recent version of the app.

Then check you are connected to the internet and your location services are activated.

Make sure that you are at a FuelPay enabled site. You can use the store locator within the app, simply look on store locator and filter FuelPay under services, this will identify participating sites in your area.

If FuelPay has an outage or FuelPay cannot connect, the app will display a screen advising you to pay in store.

If problems continue to persist, contact the Ampol Customer Service team customerappsupport@ampol.com.au

In the event your app displays a ‘Your payment failed’ message then you will be presented with a screen requesting you to pay in store instead. Before you head in store, please check your registered email account to see if you received an email confirming an unsuccessful transaction.

One of our Customer Service Attendants will be able to process the payment in-store as per standard payment options.

This may be for a number of reasons.

1. Make sure that you’re at a FuelPay-enabled site.
2. Check your phone’s location services. Go to your settings and ensure that they are turned on.
3. The app may be having trouble picking up the location. If you are in your car, try stepping out or moving around to see if it can pick up your location.

Like any app, our apps are only as fast as the network. If the ‘payment successful’ screen does not appear, please check your registered email to see if the transaction went through. If you have not been emailed a receipt confirming payment, please pay in store instead. If you are experiencing issues with FuelPay, feel free to contact Ampol Customer Service customerappsupport@ampol.com.au.

If you choose the wrong pump and have already hit ‘Pay now’ you will need to go into the store where a Customer Service Attendant will assist you.

Please make sure you select the right pump number before you hit ‘Pay now’ and confirm in the app.

For any questions related to the app or technical support please contact the Ampol Customer Service team customerappsupport@ampol.com.au.

If your AmpolCard / StarCard# is lost, stolen or closed, you will need to follow the normal process when your card is either lost or stolen by calling the Ampol Customer Service team, or by changing the status of the card through the Fuel Cards portal via myAmpol. If the card is lost, stolen, or closed it will not be able to be added by anyone else who may find it.

1. Fill up

The next time you visit a participating FuelPay® site, fill your car with your preferred fuel and amount and take note of your pump number.

2. Enter your pump number

Once you have replaced the pump nozzle, open your Ampol app, enter your pump number and check the amount shown in the app against what’s displayed on the pump, take a moment to double check you’ve entered the right pump number and tap the blue tick to confirm.

3. Tap “pay now”

Confirm the amount to pay by selecting the “pay now” button.  The app will show that your payment was successful and a receipt will be emailed to you, then you’re good to go.

If you enter your pump number and nothing comes up on your screen, please double check your pump number. If nothing is being presented, please pay in store instead and a Customer Service Attendant will notify the support team.

Terms & Conditions can be found within the profile section of the app under ‘Terms & Conditions’. Alternatively, you can find them here

If your nominated AmpolCard / StarCard# is not working, please check that your card has not expired, is inactive or has been reported stolen or lost. If this is the case, you will need to contact your Account Holder so that they can contact our Customer Service team.

If your nominated Visa or MasterCard is not working, you will need to contact your banking institution.

Should this occur whilst you are at the pump, please head in store and one of our Customer Service Attendants will help you. You can always pay in store.

You will save 6c per litre on your first 3 fills when you use FuelPay®.

You will be entitled to a 6c off per litre discount on an additional fill each time you refer a friend, who is not an existing user of FuelPay® and get them to purchase fuel using FuelPay® on their phone.

To refer a friend simply go to your profile tab in the Ampol app, select ‘Refer a friend’ and then select the ‘Refer a friend’ button. This will generate either a SMS or email for you to send to multiple friends of your choice.

You can collate as many additional 6c off per litre discounts as you like, please note, the maximum discount per fill is limited to 6c per litre which cannot be used in conjunction with any other offer.

You will not have to enter your PIN in the app. Instead, you will need to enter your phone PIN or use the phone’s biometric security (Touch ID or Face ID) to authorise a payment. Having one of these options is mandatory on your device for FuelPay to work.

You can download the free Ampol app from the Apple App Store and the Google Play Store

Once the app has downloaded, it will prompt you to enable location services on your phone to use FuelPay®.

Location services must be turned on for the app to work so that the app knows which service station you are at and you must have an internet connection to use FuelPay®. Some stores may have customer Wi-Fi which you can connect to use FuelPay®.

The first time you open the Ampol app, you will be able to follow the prompts to go through the registration process. To register, enter your email, name and mobile, then set up a password.

We’ll send you a verification email. You will need to click on the ‘Verify your email’ button to verify your account.

You will then be asked to verify your mobile number. We’ll send you a confirmation code via text. Enter this into the confirmation screen and your mobile verification is complete.

Next, enter your payment method details and you’ll be all ready to go.

For AmpolCard customers, you must ensure that your Account Holder has activated FuelPay on your card via the myAmpol portal for this to work.

No, the Ampol app is free to download. The only charges associated are the fuel transactions you make which will be charged to your nominated payment method.

For AmpolCard customers, fuel transactions will appear on your statement as per usual.

Yes, if you are a Business-to-Business customer that has opted in the Ampol Carbon Neutral program, then the offset purchases will recur monthly unless you decide to opt out.

The Ampol Carbon Neutral fuel program has two options: The Mix Product, which is a diversified, more affordable option that includes hand-picked high quality international offsets from high integrity projects. The 100% Au Product, benefits from having all offset investments picked from projects located within Australian communities.

Carbon offsetting more broadly refers to the cancelling out (or neutralisation) of carbon emissions that are being released into the atmosphere at one location, with emissions being reduced or avoided from being released into the atmosphere at another location. Typically, this is done by purchasing and retiring carbon credits (also known as carbon offsets).

E10 Unleaded is a mixture of Ethanol and regular 91 Octane unleaded petrol. Ethanol is a natural product made from crops such as sugar cane, sorghum or wheat. Ampol E10 Unleaded contains 10% ethanol and 90% unleaded petrol, which complies with the limit set under the Australian government’s national fuel standards. 

E10 Unleaded can help reduce our reliance on fossil fuels and lower greenhouse gas emissions. Ethanol is a biofuel made from non-fossil fuel sources, such as plant or animal products. Biofuels burn cleaner and are renewable. This means they’re better for the environment than traditional fossil fuels.

The legislation supporting the introduction of ethanol blended fuels was introduced in 2003 and was adopted nationally in 2005. In 2007, the NSW Government mandated that a minimum percentage of all petrol sold by selected major fuel distributors must be ethanol blends. In 2017, the QLD Government also introduced a biofuels mandate that set out minimum percentage of ethanol fuel blends.

Ampol Unleaded 91 and Ampol E10 Unleaded fuels meet all the relevant Australian Fuel Quality standards. However, ethanol contains 68 per cent of the energy content of petrol. In an E10 blend this means around 3 per cent less energy is available, which translates to a similar loss of fuel economy on average across the vehicle fleet. Individual vehicle performance may vary significantly from the average.

Apart from the environmental benefits associated with using Ampol E10 Unleaded, Ampol-sourced ethanol is largely made from Australian-grown sugar, sorghum and wheat crops. Filling up with Ampol E10 Unleaded helps support employment and local businesses in regional Australia.

You can contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm AEST) to let us know you’d like to move to another energy retailer.

If you sign up online, you can choose to set up direct debit payments using either a bank account or credit card. If you choose to pay your bills manually either on or before the due date, you can do so using BPAY®, cheque or money order.

You can use your phone on the forecourt, except while refuelling. Once you have replaced the pump nozzle, you are welcome to open the Ampol app on your phone. Please make sure to be careful and watch out for other customers and drivers when using your phone and watch.

You can download the free Ampol app from the Apple App Store and the Google Play Store. 

Once the app has downloaded, it will prompt you to enable location services on your phone to use FuelPay®. 

Location services must be turned on for the app to work so that the app knows which service station you are at and you must have an internet connection to use FuelPay®. Some stores may have customer Wi-Fi which you can connect to use FuelPay®. 

You can redeem your 10c fuel discount at over 600 participating locations that accept payment with the Ampol app via FuelPay. Navigate to the site locator in the Ampol app and make sure you have the ‘FuelPay’ toggle switched on to find your nearest participating location, or you can visit ampol.com.au/findfuelpay.

Please contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm AEST) to register your life support equipment with us. For more information on life support equipment and Ampol Energy’s policy, please visit ampolenergy.com.au/lifesupport 

If you’re transferring your electricity account from your current retailer to Ampol Energy, the transfer of your account will generally take approximately 1-3 business days. Depending on your meter type, you may be transferred to Ampol Energy on an estimated meter read. 

At this time, Ampol Energy can’t install a meter to your home as part of a new build. We’re working on being able to help our customers do this in the future.

If you’re experiencing difficulty paying your bill, we have a number of options available to you. Please contact our Customer Service Team by email at energyassistance@ampolenergy.com.au or call us on 13 14 04 (Monday – Friday, 9am-6pm) to see how we can help. You can also find more information, including our Ampol Energy Assistance policy

If your account is setup for direct debit and you’ve received communications that your direct debit has failed, it is likely that your details are either incorrect or there were insufficient funds in your account.  

To update your direct debit details, please contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm). 

If you are moving house and want to sign up to a new Ampol Energy plan, you’ll need to reach out to our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm AEST).

Unless you’re on a fixed term contract with your current energy provider, in most cases you shouldn’t incur a cost to switch to Ampol Energy. We recommend you double check this with your current electricity retailer.

Please contact our Customer Service Team either by contactus@ampolenergy.com.au or by calling 13 14 04 (Monday - Friday 9am – 6pm AEST) to update your communication preferences.
If you are receiving energy marketing material and would like this to cease, please contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am – 6pm AEST) where Ampol Energy can place you on a ‘no contact list’. This will stop energy marketing to you in person, at your premises or marketing by mail. Please note this does not apply to telemarketing calls or e-marketing activities.

While we cannot proactively change meters at this time, if you are an existing customer and your meter is faulty, please get in contact with our Customer Service Team on 13 14 04 (Monday – Friday 9am-6pm AEST) to arrange for a replacement meter to be installed. For residential and most small business customers, we will replace the faulty meter within 15 business days of the problem being identified.

At this time, Ampol Energy can’t install a meter to your home as part of a new build. We’re working on being able to help our customers do this in the future.

If you are moving house and want to sign up to a new Ampol Energy plan, you can sign up using your new address onlineif we have a plan available at your new address. Select the date you are moving in and when you would like your connection to start. 

If you already have an Ampol Energy account with us but have moved home, please contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm AEST) to check you are still eligible for us to sell electricity to you at your new home. If yes, our Customer Service Team can assist you in the transition of your energy plan to your new home.

If you require urgent connection or re-connection within 3 business days, please contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm AEST) before signing up online.

After you have filled up your vehicle, selected your pump number and submitted, our 10c/L fuel discount should be applied on the payment summary screen. If the 10c/L fuel discount is not being applied in-app, please check the following criteria is being met: 
You are fuelling up at one of our ~600 participating locations which accept payment via the Ampol app 

You are logged into the Ampol app with the same Ampol ID as your Ampol Energy account 

You have filled up with an eligible fuel (see eligible fuel FAQ) 

You have not exceeded your 1,500 L limit per claimable year 

If all these conditions have been met and you are still experiencing issues, please contact our Customer Service Team on 13 14 04. 

While we cannot proactively change meters at this time, if you are an existing customer and your meter is faulty, please get in contact with our Customer Service Team on 13 14 04 (Monday – Friday 9am-6pm AEST) to arrange for a replacement meter to be installed. For residential and most small business customers, we will replace the faulty meter within 15 business days of the problem being identified.

More FAQs

An electricity tariff is the way you get charged for the electricity used at your premises. The type of tariff your home is on will be set by your distributor and your meter type. The types of electricity tariffs are: 

• Single rate
• You’ll be charged a flat usage rate for the amount of energy used at your home, no matter what time of day. You’ll see this listed on your electricity bill as General Usage and it’s charged in cents per kilowatt hour (or c/kWh).
• Time of use
• Time of use tariffs mean you are charged a different rate for the energy you use at different times of the day. The types of rates are Peak, Shoulder and Off Peak.
• Peak: This is when electricity cost is the highest and generally applies in the evenings. You’ll see this listed on your electricity bill as Peak Usage.
• Shoulder: This is when electricity usage costs a bit less than peak, but more than off peak. Shoulder rates generally apply overnight and in the early mornings. You’ll see this listed on your electricity bill as Shoulder Usage.
• Off Peak: This is when electricity usage charges are lowest and generally applies during the day. You’ll see this listed on your electricity bill as Off Peak Usage.
• Hint: A great way to keep electricity costs down is to run appliances such as dishwashers and washing machines during off peak times.
• Controlled load
• Controlled load refers to electricity which is used for a stand alone item, such as electric hot water systems or underfloor heating. These appliances often have their own meter. We’ll charge a lower rate for that appliance and the energy it uses.
• Controlled Load Usage. This is charged in cents per kilowatt hour (or c/kWh) and reflects the energy usage of the stand alone item.
• Controlled Load Supply. This is charged in cents per day (or c/Day) and is a daily charge which covers the cost of delivering electricity to your controlled load item.
• If you have multiple controlled loads, you’ll incur usage and supply charges for each controlled load.
• Demand
• Demand tariffs are designed to encourage reduced energy usage during peak energy consumption times, which is generally in the evenings as people return home from work and switch on multiple appliances.
• If you’re charged a demand tariff, you will incur usage and supply charges but will also incur a demand charge on top of your general usage. Demand charges are calculated based on the maximum power reading recorded between 4pm and 9pm on any day during your billing period. This maximum power reading is then utilised to calculate your monthly charge.
• You’ll see demand charges on your electricity bill as Demand kW, and it’s charged in dollars per kilowatt per month (or $/kW/month).
• Hint: One way to help keep your demand charge down is to avoid simultaneous use of major appliances (such as dishwashers, washing machines, heating and cooling). 

If you have solar installed at your premises, you could also be eligible for a solar feed in tariff. A solar feed in tariff is a credit received on your bill for any unused electricity your home’s solar power system sends back to the grid. 

On your electricity bill you’ll see two types of charges – usage charges and supply charges. 

Your supply charge is a daily charge and covers the cost of delivering electricity to your premises, including distributor costs and transmission costs. You’ll see this listed on your Ampol Energy electricity bill as Supply and it’s charged in cents per day (or c/Day). 

Usage charges are the rates charged for the amount of electricity you use. These are also known as tariffs.

Other than daily usage and supply charges, we may pass through distributor fees and charges. These can include disconnection and reconnection fees. We also pass on payment processing fees for credit and debit card payments and if you ask to receive paper bills, these also incur a fee. 
  
You can find out more about our fees and charges

Eligible fuels include: 

• Amplify Premium Unleaded 98 Petrol 
• Amplify Premium Unleaded 95 Petrol 
• Unleaded 91 Petrol 
• Amplify Premium Diesel  
• Extra Low Sulphur Diesel 

Please note that if you fill up with E10, regular diesel or any other fuels not listed above, the 10c fuel discount will not be applied. 

Where we have not accepted a customer read estimate, we will notify you of the reasons for the decision and allow you the opportunity to rectify the self-read. We will talk through this self-read rectification process over the phone if this is the case and send you further information in writing.  

If you have a complaint regarding customer read estimates, we will handle your complaint in accordance with our standard complaints process, available at ampolenergy.com.au/complaints.  

If you are a small customer with an accumulation meter, you have the right to conduct your own meter reading if your bill is based on an estimate. This self-read is known as a customer read estimate.

Energy distributors are the companies responsible for the distribution network including the poles, power lines and related infrastructure that deliver the electricity to your home. You can find the name and contact details of your energy distributor on the top right hand side of your Ampol Energy bill, and in your welcome pack.

As part of our Future Energy and Decarbonisation Strategy, we’ve set an ambition to reach net zero on an absolute basis across operations by 2040. You can find out more about our future energy and decarbonisation strategy

FuelPay is a feature available on the Ampol App that lets you pay for fuel via phone without the need to queue in store.

The reference price is a benchmark price for electricity set by the Australian Government. It’s based on average electricity use in your area. You can compare different plans to the reference price to find a good deal. Electricity companies must use a percentage to show you how their advertised price compares to the reference price. This makes it easy for you to compare different electricity plans and prices. 

You can find out more about the reference price here

The energy distributor in your area should be the first point of contact when reporting a power outage. Different companies distribute power to various locations across Australia.  

You can find your distributor's name in your energy plan or on your electricity bill under ‘Electricity distributor’. If you don’t have your distributor contact details on hand, you can find them on the Australian Energy Regulator website.  

Alternatively, you can contact us on 13 14 04 (Monday – Friday, 9am – 6pm AEST) and we can refer you to your distributor and give you their contact details.  

If you require emergency medical assistance during a power outage please call 000.

1. Fill up 
The next time you visit a participating FuelPay® site, fill your car with your preferred fuel and amount and take note of your pump number. 

2. Enter your pump number 
Once you have replaced the pump nozzle, open your Ampol app, enter your pump number and check the amount shown in the app against what’s displayed on the pump, take a moment to double check you’ve entered the right pump number and tap the blue tick to confirm. 

3. Tap “pay now” 
Confirm the amount to pay by selecting the “pay now” button. The app will show that your payment was successful and a receipt will be emailed to you, then you’re good to go. 

The frequency of receiving your bill will depend on whether you have a ‘smart’ (or communications enabled) or ‘basic’ meter. If you have a ‘smart’ meter you will be billed monthly, if you have a ‘basic’ meter you will receive your bill quarterly. Regardless of billing frequency, you’ll receive your bill 14 days before the due date.

Your invoice will be emailed to you 14 days before the due date.  

If you’d like to change the email address your bills are sent to, or get a copy of your bill, please contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm).

We’re working on delivering carbon neutral energy options for our customers as soon as possible. To stay informed as we expand our energy products and services, sign up for updates at ampol.com.au/energywaitlist

There shouldn’t be interruptions to your power supply as a result of switching to us. Once you’ve signed up, we’ll contact your existing provider to arrange the transfer and this generally occurs without interruption to your power supply. If you’re concerned about interruptions to your power supply, it’s worth checking this with your current retailer as well.

For most applications, Mobilgrease XHP 222 is recommended.

It is a National Lubricating Grease Institute (NLGI) #2 lithium complex grease, designed specifically for use in severe on-road, heavy-duty trucking.

It is particularly effective in rust protection. It also has sealing and tacky consistency in dry conditions, and its high-water resistance capabilities help reduce lubricant consumption and increase bearing protection in wet environments.

Most important, it offers very good rust and corrosion protection to help provide long life to bearings and chassis lube points.

The minute a piece of equipment is filled with an oil, the oil leaves its legacy behind. When comparing a premium product like Mobil Delvac™ to a cheap oil, the cheap oil could lead to higher wear rates and increased formation of deposit, varnish and sludge – all leading to high maintenance costs and reduced equipment life. So, while the cheap oil may cost less to buy, Mobil Delvac oil can cost less to own.

Mobil Delvac 1™ synthetic lubricants are fully compatible with their mineral oil counterparts, and it is practical to switch.

The outstanding performance improvements of Mobil Delvac 1 synthetic products over mineral oils can be realised at all kinds of ambient temperatures.

To realise these benefits, including improved efficiency and cost benefits, Mobil Delvac 1 products are recommended to use all year round.

Fifth wheel trailer mechanisms are subjected to a great deal of sliding and shock loading. Typically, fifth wheel surfaces should be coated with NLGI #2 grease before connecting the trailer. Since the existing grease on the surface has probably already collected dirt and other contamination, it should be cleaned before applying new grease.

Some fifth wheel mechanisms also contain a rack and pinion gear for positioning the trailer. These components often require special greases containing solids such as molybdenum disulphide or graphite so that the contact surfaces continue to be lubricated when the grease is squeezed out.

For most applications, we recommend Mobil Delvac™ Xtreme Grease 222 Special. It is a NLGI #2 lithium complex grease, designed specifically for use in severe on-road, heavy-duty trucking. It is particularly effective in rust protection. It also has sealing and tacky consistency in dry conditions, and its high-water resistance capabilities help reduce lubricant consumption and increase bearing protection in wet environments.

Most important, it offers very good rust and corrosion protection to help provide long life to bearings and chassis lube points.

Mobil Delvac™ lubricants are formulated with a balanced additive system to provide outstanding performance for equipment.

We invest millions of dollars testing our formulations to ensure this performance.

Use of an aftermarket additive can easily throw this balance off, potentially causing severe problems.

Additionally, many equipment builders now state in their service manuals that they specifically recommend against the use of these aftermarket additives.

When you make a decision to purchase Mobil Delvac products, you can rest assured that they are formulated to provide optimal lubricating performance without any need for additional additives.

Changing oil performance standards are directly related to continuously evolving emissions and fuel economy regulations.

In an effort to obtain cleaner air, the trucking industry must abide by these governmental regulations.

That means they are constantly making design changes to their equipment, whether it’s the engine exhaust or implementations to the engine design, generally resulting in a harsher environment for the oil: higher temperatures, higher soot loads or even the need to be compatible with after-treatment systems.

Bottom line? Low emission engines need higher performing products. Therefore, when emissions regulations change, so do oil specifications.

Even if you have an older engine that does not meet the latest emissions standards, it still benefits from oils that are formulated to the latest standards.

Base oils, viscosity modifiers and performance additives are the three vital ingredients that go into engine oils.

Careful selection and skilful blending goes into formulating each lubricant to provide maximum engine protection, making it the perfect diesel engine oil for commercial vehicles.

Mineral oils are derived directly from the crude oil refining process, whereas synthetic oils are altered by chemical processing which improves their chemical structure.

As a result, synthetic oils perform better than mineral oils at all temperatures and are more durable.

As they are higher quality, offer higher performance and longer life, fully synthetic oils cost more than mineral oils.

Regardless of whether you’re moving supplies in the frost of the Arctic, hauling trailers up and over mountains, or travelling in the heat of the desert, synthetic lubricants provide optimal protection in some of the harshest of driving conditions.

Synthetic lubricants resist degradation at high temperatures better than conventional oils, leading to long oil life and reduced deposits, sludge, and varnish formation.

At low temperatures, synthetic lubricants flow better than conventional oils, allowing them to reach components faster in order to provide quicker and better protection against wear.

Because synthetic lubricants impart lower friction properties under load, they can help equipment operate more efficiently than conventional oils.

This increased operational efficiency can be seen in improved fuel economy and lower operating temperatures, particularly in axle and transmission applications.

In addition, many equipment builders endorse extended oil drain intervals when properly approved synthetic oils are used.

In fact, many of world’s transmission and axle builders provide an extended warranty for those using approved synthetic lubricants in their equipment.

It’s the job of engine and gear oils to reduce friction between moving parts, protect against corrosion and keep components clean.

By coming between and adhering to metal, the lubricants ensure the components effectively 'float' on a thin film of oil, preventing the metal-to-metal contact that causes friction, heat and wear.

By preventing the build-up of dirt, and keeping engine parts clean and in good condition, lubricants can also help prevent corrosion and premature engine damage.

The better the quality of the oil, the better its long-term ability to perform these functions, ultimately increasing the reliability and performance of the engine.

Follow these steps for bearings equipped with fitting and no drain:

1. If safe, remove fitting while equipment is running at operating temperature to allow any purging of excess grease in the bearing.

2. Clean and replace fitting. Pump a limited quantity of grease into the bearing to avoid rupturing the grease seal.

3. Remove the fitting and allow the equipment to run at its operating temperature for several minutes to purge excessive grease. If no grease purges, the bearing was most likely very dry; this requires repeating steps 2 and 3 until excess grease purges.

4. Replace the grease fitting.

Typically, equipment builders’ manuals include a recommendation on oil change intervals and other related maintenance schedules. We also recommend you contact your distributor for more information.

Follow these steps for bearings equipped with fitting and drain:

1.Remove lower drain plug; clean out any hardened grease. Wipe the grease fitting clean.

2. Pump grease into the fitting until old grease is purged and new grease appears. If it is safe and practical, it is preferable to run the machine while performing this task.

3. While the drain plug is removed, allow the machine to run at operating temperature. This allows the grease to expand and forces the excess out the drain orifice, thus relieving the internal pressure. The excess grease will cease draining when normal pressure in the bearing housing is reached (approximately 10 to 30 minutes).

4. Clean and replace the drain plug.

Follow these steps for bearings equipped with relief-type fitting and no drain:

1. Clean the fitting and pump grease into the bearing until grease relieves from the relief fitting.

2. If, after considerable grease pumping, grease does not come out of the relief fitting, the relief slot may be plugged. Remove the relief fitting and clean the relief slot or replace with a new fitting. Repeat step 1 after the fitting has been cleaned or replaced.

3. Run the equipment at operating temperature and check for excess grease at the relief fitting.

A bearing should never be greased more than two-thirds full – leaving one-third air space – to allow for optimal operation.

Refer to the bearing builder manual to determine the exact grease quantity required.

Bearing manufacturers frequently recommend the amount of grease to apply to a bearing by weight or volume. The grease gun can be calibrated by counting the number of shots to dispense a known amount of grease.

Unfortunately, there's no one single answer, because there's a long list of factors that influence relubrication frequency.

Generally, the smaller the bearing and faster the speed, the less frequent the interval for relubrication with grease. Larger, slower bearings require more frequent relubrication.

Different types of bearings require different relubrication frequencies:

Radial ball = base interval
Cylindrical roller = 5 times as frequent
Thrust-ball and roller = 10 times as frequent

Store your bearings in their original packaging. The best ways to store bearings is horizontally in a dry place and in their original, unopened package. Never place bearings on a dirty surface.

Rotate your bearings while they’re in storage. For greased bearings, periodically turn over sealed and shielded bearings to prevent the grease from settling on one side.

Use identical bearings for replacements. If needed, contact your authorized bearing distributor or manufacturer for interchange information.

Never wash new bearings before installation. The bearing manufacturers take great care to package and ship bearings that are dirt-free and ready for lubrication. There’s really no need to wash them or remove protective slushing compound.

Excessive noise, vibration and temperatures. Assuring proper vigilance for these signs will go a long way in maintaining your operations. Condition monitoring instrumentation is available to help you spot bearings in poor operating condition.

Higher temperatures increase a grease oxidation rate, typically doubling it for every 10°C (18°F) rise above 65°C (150°F). Grease softens as temperatures increase and may become fluid enough to leak out of housings. And oil separation and volatility also increase with temperature.

Therefore, high temperature operation requires relubrication more often; high-temperature greases that have the capability to maintain structural stability, oil separation, volatility and oxidation under control can help extend that frequency.

An insufficient amount of grease could lead to bearing failure due to lack of lubrication. On the other hand, over-lubrication can also lead to bearing failure and cause problems due to migration of the lubricant into the windings.

In general, the recommended shelf life for oils and greases is five years, when stored properly in the original sealed containers. However, a variety of factors can impact recommended shelf life.

Intervention on machinery requires a prior risk analysis to identify potential mishaps during or as a consequence of the maintenance, and therefore determine a safe sequence of events and required protective gears.

Beware in particular of high-pressure build up in the dispensing devices or in the bearing when conducting regreasing operations

During application, first check the amount of grease in the bearing by removing the fitting or grease plug and see if any grease is released. Then check the bearings and seals for any excess leakages

No, you should register as soon as possible – by 20 August 2021 at the latest. There is no need to send us the name of the recipient once they have been selected.

No. The award pack we send you is generic, and you will be required to write in the name of the recipient once you select them.

The award pack includes a letter of congratulations from Ampol’s Managing Director and CEO, a certificate and a medal. You will need to add the winning student’s name to the certificate.

The Ampol Best All Rounder program empowers secondary schools to acknowledge a final year student who has made an exemplary contribution to their school and wider community. 

We believe that recognising and celebrating the all-round contribution of final year students beyond academic achievement is important to building well-rounded graduates that will be our leaders of tomorrow.

There is no cost in participating and the award pack can be handed to the student at an end of year awards night or graduation ceremony.

Any part dollar is ignored after all the purchase values are added for the month. If the total value of eligible purchases in a month is $58.80, then the points collected will be 58 Everyday Rewards points.

Call Ampol Customer Service to find out how to add Services and Repairs on 1300 365 096.

You can unlink your Everyday Rewards Card from your AmpolCard account by accessing your online cards portal, clicking the ‘Unlink your Everyday Rewards Card’ and then follow the prompts.

You can update the Everyday Rewards Card that link linked to your AmpolCard account by accessing your online cards portal and clicking the ‘Update my card preference’ button. 

Note that you can only link one Everyday Rewards Card to your AmpolCard account at any time.

You may be eligible to collect Everyday Rewards points on purchases you make on your AmpolCard from a participating Ampol site:

• 2 Points for every litre of Premium Petrol
• 2 Point for every litre of Premium Diesel
• 1 Point for every litre of Regular Petrol
• 1 Point for every litre of Regular Diesel
• 1 Point for every $1 spent on eligible in-store purchases
• 1 Point for every $1 spend on vehicle servicing, repairs and parts with AmpolCard Services and Repairs at approved merchant locations.

The earn rates above may not apply to all customers. Please confirm your earn rate by calling the Customers Service team on 1300 365 096.

For full terms and conditions refer to the AmpolCard Loyalty Program Reward Scheme

Simply call AmpolCard Customer Service on 1300 365 096, or if you have myAmpol access, log in here.

Contact our AmpolCard Customer Service team on 1300 365 096  or email ampolcard@ampol.com.au

An AmpolCard account must be linked to Everyday Rewards during the month and must be paid in full by the due date. If you pay your current and overdue charges fully by the following payment date, you will receive Everyday Rewards points on eligible purchases for up to two previous months.

You can update your existing Credit Card details hereTo update your direct debit details, fill out this form and return it to ampolcard@ampol.com.au

If your card is lost, stolen or damaged, please report immediately by calling 1300 365 096.

There are some great extras that you can add to your AmpolCard:

• Services & Repairs
• Roadside Assistance

Everyday Rewards program is where you can simply shop and save money. It is a customer loyalty program which Woolworths Group Limited (Woolworths) operates throughout Australia.

Now eligible AmpolCard customers can collect Everyday Rewards points on fuel and selected in-store purchases at participating Ampol stores (which may be branded Caltex or Ampol) by linking AmpolCard to Everyday Rewards*.                                                                                                      

Visit everydayrewards.com.au for more information about the Everyday Rewards program and how you can enjoy your Everyday Rewards points on your shopping or convert Everyday Rewards points to Qantas Points.

Please call the AmpolCard Customers Service team on 1300 365 096 or email ampolcard@ampol.com.au to check Everyday Rewards eligibility on your AmpolCard.

*Everyday Rewards points are offered under and subject to the AmpolCard Loyalty Program Rewards Scheme Terms and Conditions and AmpolCard Terms and Conditions. You must have an Everyday Rewards account to collect Everyday Rewards points. If you do not have an Everyday Rewards account, you are able tooin here. Woolworths Everyday Rewards Membership and Everyday Rewards points are subject to the Everyday Rewards Terms and Conditions. Everyday Rewards points are collected on fuel purchases and eligible in-store purchases at all Ampol locations (which as we transition from Caltex to Ampol may be branded Caltex or Ampol) across mainland Australia. Ampol locations in Tasmania are currently excluded from the Everyday Rewards Program, and you will not collect Everyday Rewards points at Ampol locations in Tasmania. Product exclusions apply on points collected, refer to the AmpolCard Loyalty Programs Reward Scheme Terms and Conditions.

The following products are not entitled to Everyday Rewards points: Accommodation; AdBlue; amusement machines; travel/bus/freight tickets; cigarettes and tobacco (including all related items); deposit and insurance services; dry cleaning; fax and photocopy; handset kits; hire services; laundry services; gift cards including StarCash; LPG, Lubricants; pay phones; lottery products; maps and directories; phone cards and accessories; post office accessories including postage stamps; prepaid and postpaid internet; prepaid and postpaid starter kits; recharge cards; showers; tolls; tickets; cash out; purchases from a third party business operating at an Ampol retailing outlet (which as we transition to Ampol may be branded Ampol or Caltex), purchases using FuelPay except where FuelPay is used as the mechanism for payment by an eligible AmpolCard customer using an AmpolCard.

You can pay your AmpolCard via direct debit from:

• a nominated bank account; or
• a nominated credit card

Your AmpolCard payment will be debited on a monthly basis from your nominated account.

You can find a participating merchant here.

The Everyday Rewards Service Centre can be contacted on 1300 10 1234, Option 1. Phone hours: Monday - Friday: 9am to 7pm and Saturday - Sunday: 10am to 4pm (AEDT).

There are over 1800 service stations Australia-wide that accept AmpolCard. To locate a service station by state, town or suburb, or to plan a trip via participating service stations,  click here for the site locator or call 1300 365 096.

No, your business must be an Everyday Rewards member before Everyday Rewards points can be enjoyed.

AmpolCash is not redeemable for cash.

A pin can be requested for both physical and digital gift cards at the time of ordering.

The pin is set at the first purchase is made

AmpolCash is not reloadable. 

Ampol offers co-branded AmpolCash in both physical and digital gift cards, please contact us on 1300 726 530 or by emailing AmpolCash@ampol.com.au to discuss your requirements. 

For both physical and digital AmpolCash gift cards your balance is printed on your receipt each time you make a purchase.

There may be a slight delay on your AmpolCash digital gift card reflecting the current balance.

Physical AmpolCash gift cards, please allow up to 10 working days upon payment for cards to arrive

Digital AmpolCash gift cards will be sent within 24 hours of purchase.

Please call us on 1300 726 530 or by emailing AmpolCash@ampol.com.au

Yes, you will still receive your AmpolCard statement via your existing channel. MYOB integration will simply remove the need for you to manually enter or upload the statement details.

Simply register for myAmpol at https://my.ampol.com.au/Login.aspx. Your online account will be opened within 48 hours and you’ll receive a confirmation email. You can then follow the instructions above.

Ampol will transfer your AmpolCard statement data to MYOB for each billing cycle. You can expect to see:

• Fuel purchases by fuel type (i.e. ULP, Diesel, E10, etc)
• Non Fuels purchases
• Card fees
• Adjustments/Rebates
• AdBlue/Lubricants purchases
• Payments made

Please contact MYOB to confirm your login information. Ampol require a successful login to ensure we send your AmpolCard statement data to the correct MYOB account/organisation.

This integration is available to eligible AmpolCard accounts only who are on a monthly statement tax invoice. To link your AmpolCard and MYOB accounts you must have a My Ampol Cards account that is linked to one AmpolCard account only, plus a valid MYOB account.

A copy of your Statement/Invoice will be sent to MYOB along with your AmpolCard statement data.

If you have an existing myAmpol account:

1. Log onto myAmpol 
2. Click on the Fuel Cards button, 
3. Click on 'Card Management' and then 'Maintain Card'
4. Scroll down to ‘Additional Products and Services’ and select Roadside Assistance

If you don’t have an existing myAmpol account, sign up or contact ampolcard@ampol.com.au.

Please call 1800 225 111.

You can sign up for Roadside Assistance via:

• AmpolCard application form – when creating your AmpolCard account you can nominate Roadside Assistance for each of your applicable AmpolCards.
• myAmpol – you can add Roadside Assistance to existing AmpolCards or to newly ordered AmpolCards using the Ampol online self-service portal.
• Bulk AmpolCard order form – Roadside Assistance can be added to selected cards when ordering AmpolCards in bulk.

Roadside Assistance fees and charges will be applied to your monthly tax invoice/statement.

Yes. Any additional costs such as towing past the nominated radius, will be charged to your AmpolCard account.

Ampol Roadside Assistance is available for AmpolCard, and AmpolCard with Service & Repairs.

No. You can add on as many policies for as many AmpolCards that you have on your account. Please note that fees and charges are applied per policy (per vehicle). Please apply for the type of Roadside assistance applicable for the size (GVM) of your vehicle.

Your NRMA technician can provide commercial roadside diagnostics and repairs, both electrical and mechanical. This includes fault diagnosis and mobilisation of the vehicle wherever possible. They can also test the battery on site and fit a spare tyre if necessary. Other services include*:

• Flat battery jumpstarts
• Installation of new battery*
• Entry to the vehicle if keys are locked inside
• Minor repairs to items such as hoses or belts
• Replacement of fuses or headlight globes (subject to availability of parts)
• Mobile locksmith for key or lock-related faults (including lost or stolen keys)*
• Towing to your nominated repairer* (Towing outside of free towing benefit is at customer’s cost)
• Referral to your preferred windscreen repairer for glass replacement*
• Wheel and tyre changing assistance
• Emergency fuel* (fuel charges may apply).

*Products/additional services are at the customer’s cost.

For more serious set-backs on the road, call us for help and we can offer the below at an additional cost* that can also be added to your AmpolCard.

• Towing for mechanical breakdowns - if it’s not possible to fix your car by the side of the road or if repairing the problem could affect your vehicle warranty
• Towing over 30 km - if your vehicle is outside the 30km radius for free towing and cannot be fixed on the roadside
• Wheel changing - if we need to replace a flat tyre with a new one
• Replacing flat batteries
• Emergency fuel (where government regulations permit), or transporting to the nearest refuelling station
• Key lockouts - arranging a locksmith to attend if the costs exceed $150.

*Products/additional services are at the customer’s cost.

• Sign up fee - Nil
• Termination fee - Nil
• Monthly fee - $9.95 (incl. GST) per policy per vehicle
•  Call out fee - $250 per call out
• Additional charges – as agreed depending on service provided

We offer three types of Roadside Assistance:
• Passenger - for vehicles under 3.5 tonnes
• Truck Roadside Assistance - for vehicles from 3.5-12 tonnes (GVM). Includes free towing (20kms metropolitan, 50kms regional)
• Heavy vehicle - coverage for vehicles greater than 12 tonnes (GVM)

You will receive a letter confirming you have successfully added Roadside Assistance to your AmpolCard. The letter will outline details of your policy and include a sticker with the Roadside Assistance phone number, which is to be attached to your vehicle’s windscreen.

Our Commercial Roadside Assistance is powered by the NRMA, providing you with peace of mind from one of Australia’s most trusted motoring bodies.

Ampol transfer your AmpolCard statement data to Xero as a Draft Bill using exactly the same information that we use to generate the regular statement you receive. Once the information is successfully transferred it is best you discuss any questions you have with Xero directly.

Yes, you will still receive your AmpolCard statement via your existing channel. Xero integration will simply remove the need for you to manually enter or upload the statement details.

Simply register for myAmpol. Your online account will be opened within 48 hours and you’ll receive a confirmation email. You can then follow the instructions above.

Please contact Xero to confirm your login information. Ampol require a successful login to ensure we send your AmpolCard statement data to the correct Xero account/organisation

This integration is available to eligible AmpolCard accounts only who are on a monthly statement tax invoice. To link your AmpolCard and Xero accounts you must have a myAmpol account that is linked to one AmpolCard account only, plus a valid Xero account.

Yes, there is an additional delivery charge.