Sustainability Reports

A culture of operational excellence

We place the highest priority on our workforce, customers and communities in which we operate. We are committed to responsible management practices that minimise any adverse health, safety or environmental impacts and enhance activities, products and services. At Ampol, operational excellence is the pursuit of continuous improvement in safety, health, environment, security, resilience, reliability and product quality performance. The Ampol Operational Excellence Management System (OEMS) provides a framework that supports the effective management of these risks and is a consistent and structured approach to how we achieve and sustain operational excellence. Through application of our OEMS, we work to understand the risks and hazards posed by our business operations, implement appropriate controls to eliminate or minimise risk, and then provide assurance that the controls we put in place are working.

At the core of the OEMS are 21 elements, these elements set the minimum expectations for managing operational excellence at Ampol. The OEMS elements are organised into management system elements and risk based key control elements. The elements are sequenced to align with the Plan-Do-Check-Action (PDCA) cycle.

The OEMS integrates these minimum expectations and required behaviours into the way we work.

Quality management and continuous improvement is integrated within the OEMS. Our OEMS ensures that control measures adopted for the management of risks continue to remain reliable and effective. It also ensures that the results of performance monitoring are acted upon and used for continuous improvement.